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Technology

Student Chromebook Support

Student Chromebook FAQ 
Please review our Student Chromebook FAQ 
 
Online Support/Questions  
Families may submit an online request for technical support using our Chromebook Support Request Form  
Before submitting a request, please be sure to review our Student Chromebook FAQ first.  

Phone Support (Hotline)
If you are unable to use our online support form, please call us @ 513-648-5956 anytime Monday-Sunday. Please leave us a message and we'll return your call as soon as we can. Thank you!
 

Need Connectivity or Support?

Having trouble getting connected to home internet for remote learning? The Connectivity Champions provides additional support to Ohio’s K-12 students and families for remote learning. Connectivity Champions work closely with Ohio’s Information Technology Centers to help support students and their families with household connectivity to enable remote learning. If students and parents are struggling with a home internet connection, the Connectivity Champions can help.
 
Parents can reach Ohio’s Connectivity Champions directly by online form at https://www.ohio-k12.help/remotedx/connectivity-champions/, by email or text at  [email protected], and by phone at (844) K12-OHIO [(844) 512-6446].  

If your child does not currently have access to the internet AT HOME and you would like assistance from the district, please complete our form by clicking on the following link. 
Request Assistance for Home Internet Connectivity Form: HERE

Staff Support

Staff Support - Technology support requests for staff are managed electronically through an online system.

Login to https://nwlsd.freshservice.com by signing in with your district Google account. 

Click "New Ticket", Complete the online form and submit!

When submitting via email it's very important that you provide detailed information.  Please include in your description:

  • Building of the Incident
  • Room or Location
  • Detailed explanation of the problem.

Failure to provide detailed information may result in delayed service.

Department Staff

Staff
Matt Fischer - Technology Supervisor
Dorcey Putzke - Support Specialist
Troy Godbold - Technician 
Bill Hawkins - Technician
Don Land - Technician
Eric Lorta - Technician
Nick Feeney - Technician
Jim Simpson - Technician