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Student Chromebook Support

Student Chromebook FAQ 
Please review our Student Chromebook FAQ 
Online Support/Questions  
Families may submit an online request for technical support using our Chromebook Support Request Form  
Before submitting a request, please be sure to review our Student Chromebook FAQ first.  

Phone Support (Hotline)
If you are unable to use our online support form, please call us @ 513-648-5956 anytime Monday-Sunday. Please leave us a message and we'll return your call as soon as we can. Thank you!

Staff Support

Staff Support - Technology support requests for staff are managed electronically through an online system.
There are two (2) ways to submit a ticket request.

1. Login to https://nwlsd.freshservice.com by signing in with your district Google account. Complete the online form and submit!


2. Send an email to [email protected]. A new ticket will be generated automatically based on the information you provided in the email.

When submitting via email it's very important that you provide detailed information.  Please include in your description:

  • Building of the Incident
  • Room or Location
  • Detailed explanation of the problem.

Failure to provide detailed information may result in delayed service.

Department Staff

Matt Fischer - Technology Supervisor
Dorcey Putzke - Support Specialist
Troy Godbold - Technician 
Bill Hawkins - Technician
Don Land - Technician
Eric Lorta - Technician
Nick Feeney - Technician
Jim Simpson - Technician