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Student Chromebook Support

Student Chromebook FAQ 
Please review our Student Chromebook FAQ 

Remote Student Chromebook Support
Remote Families or Students may submit an online request for technical assistance using our Chromebook Support Request Form  
Before submitting a request, please be sure to review our Student Chromebook FAQ first.  
Chromebook Support Request Form - FOR REMOTE STUDENTS ONLY

Need Assistance with Connectivity?

Emergency Broadband Benefit
Emergency Broadband Benefit for Families

The FCC has launched a temporary program to help families and households struggling to afford internet service during the COVID-19 pandemic. The Emergency Broadband Benefit provides a discount of up to $50 per month toward broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. Among other eligible statuses, all students who qualify for the Federal Free and Reduced Lunch Program as well as all students in a Community Eligibility Provision school are eligible for the benefit. Click here for the flyer.

Eligible households can enroll through a participating broadband provider or directly with the Universal Service Administrative Company (USAC) using an online or mail in application.  You can learn more about the benefit, including eligibility and enrollment information, by visiting www.fcc.gov/broadbandbenefit,  or by calling 833-511-0311.

Families seeking assistance can also contact the RemotEDx Connectivity Champions who will guide families through the application process. Connectivity Champions can be reached by phone at 844-512-6446, email at [email protected] or through the web at https://www.ohio-k12.help/remotedx .

Staff Support

Staff Support - Technology support requests for staff are managed electronically through an online system.

Login to https://nwlsd.freshservice.com by signing in with your district Google account. 

Click "New Ticket", Complete the online form and submit!

When submitting via email it's very important that you provide detailed information.  Please include in your description:

  • Building of the Incident
  • Room or Location
  • Detailed explanation of the problem.

Failure to provide detailed information may result in delayed service.

Department Staff

Matt Fischer - Technology Supervisor
Dorcey Putzke - Support Specialist
Troy Godbold - Technician 
Bill Hawkins - Technician
Don Land - Technician
Eric Lorta - Technician
Matt Thomas - Technician
Jim Simpson - Technician